Return and Refund Policy
At Shop SanSaar, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
How to Start a Return
To initiate a return, please visit our "CONTACT US" page on our website. If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please note that items sent back without a prior return request will not be accepted.
Feel free to reach out to us with any questions about returns via our "CONTACT US" page.
Damages and Issues
We recommend inspecting your order upon arrival. If you receive a defective or damaged item, or if the wrong item was sent, please contact us immediately so we can address the issue promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please get in touch with us.
Please note that we cannot accept returns on sale items or gift cards.
Exchanges
To exchange an item, we recommend returning the original item first. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
We’ll notify you once we receive and inspect your return, and let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to reflect the refund.
Thank you for choosing Shop SanSaar—we're here to help